Need help?
Frequently Asked Questions
Orders, Shipping & Delivery
We send out a confirmation email as soon as your order is placed. If you don’t receive a confirmation email, then please get in touch with us at info@kimojofightwear.com and we will resolve the matter for you. Once your order is shipped, we will share the tracking with you via another email.
Once the order is shipped, we will share the tracking number with you. You can use that tracking number to track your order.
We usually ship orders as soon as possible, so if you wish to cancel or change your order then please get in touch with us quickly with the following information:
- Name
- Order Number
- Email Address
- Amendment you require
We will try to make the necessary changes to your order if it hasn’t been processed for shipment yet but if it has already been processed for shipment then we won’t be able to make change to the order.
In an unlikely event where the item received in the order is incorrect or faulty, please get in touch with us immediately at info@kimojofightwear.com with the following information:
- Name
- Order Number
- Email Address
- Amendment you require
We will issue a refund once the evidence provided by you is verified by our team. Our team will advise the further actions to be taken by you.
We ship out all the orders as soon as possible. The shipping times vary depending on the country from where you are ordering. All orders shipped within UK arrive the next day. European orders take about 2-7 days.
We currently ship to anywhere in the UK and Europe.
Exchange & Returns
Yes, we do accept returns. For more detailed information, please read through our Returns Policy page
If you are not happy with the sizing or anything else about the order and would like to exchange the item, then we are here to help. Just get in touch with us immediately at info@kimojofightwear.com and share the following information:
- Name
- Order Number
- Description
Our team will advise you the further steps that need to be taken by you to set up an exchange.
Payments
We accept all major credit cards, Paypal and Apple Pay.